Refund policy

Failed and unavailable requests

Visited pages consume credits even if a request fails or returns no usable records. Unused reserved credits are released. The run summary records page visits and their outcomes.

Unused credit

Top-ups are one-time purchases. Contact support to request a refund of unused purchased credit. Approved refunds reverse the proportional share of credits, including package bonuses; credits already used are offset against future top-ups. If a duplicate charge, unauthorized payment or technical billing error occurred, contact us promptly and include the transaction reference.

Delivered results

Credits used for source page visits are not normally refundable. If output is materially inconsistent with the authorized scope, contact support within seven days of completion so we can investigate and, where appropriate, restore credits.

How to ask

Email [email protected] from the account address with the transaction or extraction ID. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.